Senior Operation & People Partner

• Attend monthly client governance meetings prepared with accurate data, status updates, and operational flags; maintain trackers for decisions, action items, and deadlines
• Own governance materials - attendance records, headcount updates, operational summaries, and client-required reporting
• Serve as the operational point of contact for client-side coordination alongside the Delivery Manager
• Own project member contracts - track contract periods, proactively flag renewals to the Delivery Manager and HR, and ensure no member lapses or overruns unintentionally
• Own timesheet collection, reconciliation, and billing coordination - nothing reaches the client with an error
• Continuously identify operational bottlenecks and implement improvements that make the project run smarter

• Own the full member lifecycle - background checks, onboarding, mid-deployment check-ins, and structured offboarding
• Be the person the team actually trusts - catch early signs of disengagement, burnout, or friction before they escalate
• Partner with the Delivery Manager to resolve people issues fairly and swiftly
• Drive initiatives that build a healthy, cohesive culture on a high-pressure, high-stakes project
• Coordinate all onsite logistics - flights, hotels, visas, and travel documentation end-to-end

• 4 - 6 years in HR, people operations, or project operations - professional services, consulting, or tech delivery preferred
• Strong English communication skills, both verbal and written
• Demonstrated experience managing both people/ culture and operational responsibilities simultaneously
• Experience working in or alongside client-facing delivery teams
• Strong interpersonal and conflict resolution skills
• Comfortable representing the organization in corporate client-facing settings
• Experience coordinating international travel logistics or working with multinational teams
• Actively leverages AI tools to improve personal productivity and workflow - not just aware of them, but uses them

• Three days remote every week and four full remote weeks per year.

• Gold level Health Insurance coverage from Bao Viet Insurance, a yearly complete Health Check and social insurance
• All office benefits and full salary during probation.
• Flexible working time starting anytime up to 10 AM working Monday - Friday with no overtime and a long lunch break.
• Unlimited snacks and nice coffee every day.
• Choose from a brand-new Mac or PC device.
• Salary review twice a year with opportunities for promotions and spot awards.
• 12 days annual leave per year, with all days not taken paid out in cash, plus 2 sick leave days.
• Yearly Training Budget up to 5 million VND per staff. On top of that, Professional coaching program, buddy system, tech talks, agile sessions, and 1on1 private English classes are available
• Yearly company trip, monthly activities, and other Celebrations for special days in the year, such as Women’s Day, YEP, and Christmas.
• Employee-led clubs within the company; games teams, sports teams, etc.
• Modern open-space office with comfortable workspace, a PS5 games room, and chill-out areas.

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