Buyer Insight & Communication - Operations, Shopee

Shopee

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 21 days ago
Job Description :A. Buyer communication: to help Users understand what is changing, how it will specifically affect them, and also proactively address buyer concerns & potential sentiment.
  • Develop communication plans and concise content for various topics, including but not limited to new policy, product feature, user survey, MKT programs (Digital Product, Game, Loyalty Campaigns, etc), holiday announcement.
  • Collaborate with internal teams (Logistics, CS, MKT, BD, etc.) to align on key messages & plans.
  • Monitor and analyze communication performance & user feedback to assess the effectiveness.
  • Proactively identify opportunities to enhance communication strategies, cost-effectiveness & team performance.
  • Assist with other tasks and projects assigned by the line manager.
B. Buyer Insight
  • Track and analyze industry trends by benchmarking policies, communication practices, and buyer behaviors across the e-commerce platform.
  • Support reporting tasks as needed (e.g., weekly report, surveys, desk research).
Requirements :
  • 2+ years of experience in Communications, Customer Experience, E-commerce, or related fields.
  • User-centric mindset, with a passion for improving buyer experience.
  • Excellent writing and editing skills; capable of simplifying complex information.
  • Proficient with Excel/Google Sheets, analytical mindset, able to track performance and derive insights.
  • Strong stakeholder management and cross-functional collaboration skills.
  • Detail-oriented, proactive, and eager to learn and improve.
  • Be open, flexible, and enjoy a fast-paced environment.
About the Team :This role is responsible for planning and executing buyer-facing communication to support change adoption and market insight to enhance the buyer experience.

Shopee