Store Manager (Luxury Retail)

• Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities.
• Ensure a strong knowledge of the relevant markets: competitions, events, product and pricing.
• Supervise After Sales service request providing excellent service to the customers.
• Guarantee the correct application of company norms and procedures (discount etc..).
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI's.
• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards.
• Partner with sales trainers in all training's implementation plans and follow up.
• Ensure the participation of the store team to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…).
• Address client concerns/disputes/complains assuring that he client satisfaction is restored.
• Constantly coach sales team on extraordinary service, selling skills and attitude to deliver a unique and memorable shopping experience.
• Actively participate and involve sales teams in social events. Constantly nurture relationships with clients, in store and outside the store, implementing client database activities, as per marketing guidelines.
• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities.
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
• Manage the boutique in order to achieve sales objectives and store and service KPI's, ensuring to spend most of the time on the shop floor with sales team and clients.

• Role competencies
• Motivating others
• Drive for results
• Decision making
• Business acumen
• Negotiation
• Store operation applications (Beanstore, CRM, Sap etc..)
• CRM techniques and tools
• Store procedures and process
• Selling skills
• Knowledge of Luxury business

Manpower