BD] Senior IT Product & Service Manager - Business Workflow Platform
Bosch View all jobs
- Ho Chi Minh City
- Permanent
- Full-time
- Product Vision & Strategy:
- Define and champion a compelling product vision that aligns with the company's strategic objectives and anticipates future market needs.
- Craft a comprehensive product strategy encompassing roadmap development, feature prioritization, and release planning.
- Continuously monitor and analyze market trends, competitor landscape, and emerging technologies to identify opportunities and threats.
- Workflows Platform Modernization:
- Spearhead the migration of our workflow platform to a modern, no-code/low-code architecture, leveraging to its fullest potential.
- Ensure a seamless transition by meticulously addressing any gaps in existing processes or functionalities.
- Champion the adoption of new technologies and processes across the organization, ensuring smooth onboarding and user adoption.
- Cross-Functional Collaboration:
- Foster strong partnerships and facilitate effective communication across diverse teams, including development, operations, QA, and business stakeholders.
- Cultivate a collaborative environment that encourages innovation and knowledge sharing.
- Orchestrate collaboration between geographically dispersed teams to achieve project objectives and maintain high-quality product delivery.
- Requirements Management:
- Collaborate closely with stakeholders to deeply understand their needs and pain points, translating them into clear and actionable requirements.
- Prioritize features and enhancements based on their strategic value, user impact, and technical feasibility.
- Ensure alignment between business objectives, user needs, and technical implementation.
- Product Lifecycle Management:
- Own the entire product lifecycle, from ideation and discovery to launch, growth, and eventual retirement.
- Drive continuous improvement and innovation by gathering and analyzing user feedback, conducting user research, and A/B testing new features.
- Monitor key performance indicators (KPIs) to measure product success and inform data-driven decision-making.
- Operational Excellence:
- Implement robust monitoring and analytics frameworks to track product performance, user engagement, and system health.
- Proactively identify and resolve issues to ensure optimal user experience and platform stability.
- Continuously optimize processes and workflows to improve efficiency and productivity.
- Agile & Scrum Leadership:
- Serve as a hands-on Agile and Scrum Master, guiding teams through sprint planning, retrospectives, and backlog management.
- Foster a deep understanding and adoption of Agile principles and practices across the organization.
- Empower teams to self-organize, make data-driven decisions, and deliver value iteratively.
- Team Leadership:
- Lead and mentor a high-performing team of senior developers and other technical contributors, inspiring them to achieve their full potential.
- Foster a culture of collaboration, innovation, and continuous learning within the team.
- Provide constructive feedback and coaching to support individual and team growth.
- Technical Expertise:
- Provide expert technical guidance and direction on software architecture, cloud infrastructure, and no-code/low-code platforms.
- Leverage your deep understanding of workflow products to make informed decisions and guide the team through complex technical challenges.
- Stay abreast of the latest industry trends and technologies to ensure the platform remains cutting-edge.
- Stakeholder & Vendor Management:
- Cultivate strong relationships with stakeholders across the organization, ensuring their needs are met and expectations are managed.
- Effectively communicate product vision, roadmap, and progress to senior leadership and key stakeholders.
- Oversee vendor relationships and other critical technologies, ensuring they deliver high-quality services and products that meet our standards.
- Innovation & Problem-Solving:
- Maintain a market-sensitive approach, constantly seeking opportunities to differentiate our products and services from the competition.
- Proactively address complex challenges with creative, data-driven solutions that drive efficiency and improve user experience.
- Champion a culture of experimentation and continuous improvement, encouraging the team to explore new ideas and approaches.
- Technical Architecture and Design:
- Ensure solutions are designed for high availability, performance, and maintainability.
- Proof of Concept (PoC) Development:
- Lead the development and execution of PoCs to validate new technologies or approaches before full-scale implementation.
- Performance Optimization and Monitoring:
- Continuously monitor the performance of IT solutions and identify bottlenecks or areas for improvement.
- Implement performance optimization techniques and conduct regular performance reviews to ensure optimal user experience and system efficiency.
- Security and Compliance:
- Collaborate with security teams to ensure IT solutions adhere to security best practices and compliance requirements.
- Stay informed about evolving security threats and proactively address vulnerabilities.
- Data Management and Governance:
- Ensure proper data management practices are in place to support AI initiatives, including data collection, cleaning, labeling, and storage.
- Establish data governance policies and procedures to ensure data quality, security, and compliance
- Bachelor’s or master's degree in computer science, Engineering, or a related field. PMP certification is a plus.
- 10+ years of experience in technical product management, with a focus on complex systems and large-scale IT solutions.
- Deep expertise in software architecture, cloud infrastructure, and no-code/low-code platforms.
- Demonstrated experience as an Agile Master and Scrum Master, leading teams through Agile and Scrum methodologies.
- Proven ability to lead and inspire cross-functional teams.
- Exceptional communication skills, with the ability to convey technical concepts to varied audiences.
- Proficiency in data analysis and decision-making tools.
- Experience in vendor management and working with global teams.
- Strong understanding of AI technologies and their potential applications in business settings.
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
- Certified Agile Leadership (CAL) or Agile Certified Practitioner (PMI-ACP).
- Advanced certifications such as Certified Scrum Professional (CSP) or Agile Master Certification are preferred.
- Deep understanding of automation principles and ability to design efficient, automated workflows.
- Knowledge of emerging technologies in no-code/low-code platforms, cloud computing.
- Experience with agile development methodologies.
- Familiarity with the latest industry trends and technologies.
- Ability to work in a fast-paced and dynamic environment.
- A proactive and creative problem-solving approach.
- Strong organizational and time-management skills.
- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
- Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
- Onsite opportunities: short-term and long-term assignments in worldwide offices
- Engage in our diverse training programs which surely help strengthen both your personal and professionalism
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% offered salary and mandatory social insurances in 2-month probation
- 15++ days of annual leave + 1-day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time and working model
- Lunch and parking allowance
- Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…