Hotel Manager - Melia Vinpearl Cua Hoi Beach Resort
Meliá Hotels International
- Nghe An
- Permanent
- Full-time
- A Hotel Manager is responsible for the effective operational management of the hotel, to ensure Operational Heads of Department achieve and exceed their revenue, Quality, Staff satisfaction and Guest satisfaction targets at Melia Vinpearl Cua Hoi Beach Resort
- Report to: Cluster General Manager in Melia Vinpearl Central Region
- Responsible for Actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
- Strives to improve service performance.
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
- Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Annually review the training plan with the Cluster General Manager, HR area, in order to propose training actions based on the needs of the team.
- Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, eMelia, development plans, Moving-Up, Graduates Programs, Code of Ethics...).
- Identify high potential staff and actively participate in the development of the team
- University degree, preferably Tourism or Hospitality, or similar.
- Excellent English skill in both writing and speaking
- At least 3-5 years in same positions in International size
- Development of management tools and processes, as well as improvement of KPIs.
- Ability to produce the budget definition.
- Knowledge of hotel operations.
- Excellent communication skills.
- Problem-solving skills.
- Ability to lead a team.