IntroductionWe are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role, your main responsibilities are:ResponsibilityConceptualize training sessions based on data and research;Create training strategies and initiatives;Test and review created training methods;Maintain a database of all training sessions;Instruct employee training and onboarding;Review employee performance and learning;Conduct training classes on policy/product;Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.Key skills and experienceBachelors degree in any related field;Vietnamese local; proficient in English 4 skills (at least C1 level);At least 1-2 years experience in training; solid training and coaching skills experience;Experience working in the BPO industry is a plus;Training Needs Analysis knowledge and/ or experience is a plus;Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;Ability to communicate clearly and concisely, both oral and in writing;Knowledge of people learning patterns to design programs with excellent efficiency;Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.Benefits1. Salary and BenefitsAttractive salary;Premium Healthcare and Mental Health Care service for you, 100% covered by the company; * Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;Annual health check;Paid leave (12 days/year).2. Working EnvironmentInternational, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;An open and honest culture where people are valued, treated fairly and trusted and empowered;Modern hardware (Laptop and other equipments provided);Free drinks (coffee, tea, etc.);Nap room for a quick rest;Training and career development opportunities: Continuous and professional training to fully develop your potential.3. Working time:5 shifts per week amounting to 40 hours, arranged by the company; * The detailed working hours are as following:Trainer will follow class schedule basis availability;Willing to work on flexible shift timings, including night shifts and public holiday.Working Location: Thanh Khe, Da Nang, Viet Nam
