Duty Manager
- Hanoi
- Permanent
- Full-time
- Ensure smooth operation of Front Office on a day-to-day basis by supervising/delegating duties to all staff within the section and preparing weekly roster.
- Assist Assistant Front Manager/ Front Office Manager to enforce policy, procedures, rules and regulations laid down by the hotel in order to achieve uniformity and the required high level of standards.
- Attend and conduct daily shift briefing as handovers, review/update the performance of department as well as staff, explain new directions, policies and procedures.
- Represent the Management to ensure the smooth operations and efficient operations.
- Ensure that workplace and equipment are properly maintained and in good condition at all times.
- Have close supervision recommends improvements in operation to develop better service and increase in revenue and reduce production cost.
- Planning, organizing periodical Departmental training for staff in area of courtesy, efficiency, grooming, diplomacy, and job knowledge.
- Ensure computer 'backups' are done at regular intervals with corresponding backup reports.
- Handle and resolve any guest complains or problems that occurred during the stay. Make a clear report on incident, accident, lost properties for Management and make sure all guests leave satisfied.
- Handle and resolve any guest complains or problems that occurred during the stay. Make a clear report on incident, accident, lost properties for Management and make sure all guests leave satisfied.
- Handles questions of charges, investigations of any guest comments and co-ordination with emergency plans.
- Arrange accommodation of overflow guests in alternate hotel(s) and arrange for their return to the hotel the following day or when conditions allow/exigencies require/justify.
- Patrol lobby area, conduct inspection of all but not limited to other guest areas in the interest of security, safety, guest relation, economy/conservation and acts, records, monitors to officer(s) concerned and superior(s) operational activities and significant events affecting units or the hotels a whole; handles lost & found matters.
- Co-ordinates with line department concerned on discrepancies in room status.
- Ensure manager's float is maintained at a constant level as issued by accounts.
- Any other duties that may be assigned by The Management.
- Minimum of 2 years on relevant fields
- Strong knowledge of Opera PMS, Microsoft Office
- Knowledge of local laws and regulations regarding immigration
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Excellent problem handling skills.