CS Officer (Chinese Speaking)

• Translating documents such as meeting minutes, bid documents, contracts,... from Chinese to Vietnamese or vice versa;
• Interpreting meetings Chinese customers and investors;
• Prepare reports in two languages Chinese and Vietnamese;
• Record and manage customer information and constantly update it on the database system;
• Building relationships with customers based on focusing on customer needs and wants and closing sales;
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
• Sale support by phone call, colleting & analyzing Clients data
• Evaluate customer feedback and identify ways to maximize customer satisfaction;
• Calculating and submit sub fee, OT of auditor/ sub-contractor.

• Bachelor's degree in Chinese language, or used to live and study in China;
• Have HSK 4 or higher;
• Have 1-2 years working experience as Customer Service/ Admin position is preferred;
• Basic to intermediate level of English is a plus as the translation platform's interface and client's guidelines are in English;
• Effective team co-ordination and leadership skills
• Customer orientation and ability to adapt/respond to different types of character
• Ability to multi-task, prioritize, and manage time effectively

• Good English skills (writing and speaking)
• Good social communication skills
• Clear voice and cheerful character
• Possess sound judgement, analytical skills and tenacity
• Problem solving with a high level of commercial awareness
• To understand complex operations from a broad perspective

Bureau Veritas