Product Owner - Hanoi
- Hanoi
- Permanent
- Full-time
- The Product Owner represents the voice of the customer and delivers the vision and roadmap for Transaction Banking domain.
- Contribute to and lead the discovery and delivery of new initiatives based on customer and banker needs, business value and regulatory requirements, balanced with technical do-ability and risk (desirability, feasibility, viability).
- Keep the team focus on the highest priority work and liaises with stakeholders to descope work for the team that extends beyond their velocity for the sprint.
- You are a trusted servant leader for your squad, supporting members to understand the squad mission and foster accountability for the work to be done, to collectively deliver on commitments.
- You utilise your strong communication and ability to influence others when coordinating and engaging with stakeholders and teams to achieve end to end outcomes.
- You represent the voice of the Customer and Colleague when developing the product roadmap. You also keep this voice front of mind to prioritise, balancing what is realistic with what will make a difference and challenge the status quo.
- You are responsible for managing stakeholders on behalf of the squad and provide both sides with the transparency and visibility required.
- You are comfortable with being uncomfortable, continuously learning and improving; valuing progress over perfection.
- You are accountable for the ultimate success of your squad’s outcomes
- You work with the other members of the squad to elaborate features and stories, defining acceptance criteria and definition of done
- Make effective day to day decisions to enable the squad to progress the work
- Work collaboratively with Scrum Master and the squad to deliver backlog, and attend all relevant agile ceremonies
- Communication and engagement with stakeholders outside of the squad, protecting the squad members to enable focus on their work and avoid context-switching
- You ensure that the customer and colleague experience is protected and complete UAT/ BVT when required.
- Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
- 5-7+ years experience in Banking including at least 4+ years Product Owner experience
- Detailed knowledge of financial services and the Credit Card lifecycle from both a consumer, merchant, issuing and acquiring stand point
- 7-8 years of experience mobilising and supporting cross functional and self managing teams across multiple providers to accomplish outcomes
- Experience working with agile ways or working and familiarity with human centred design techniques
- Ability to create and convey a vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals in line with domain cadence
- Comfortable playing a leadership role, including leading workshops through the discovery, development and operational usage stages of development
- Ability to innovate, adapt and grasp new skills and content
- Proven analytical skills and evidence based decision making
- Project delivery and knowledge of the software development cycle
- Leadership of a high performing squad
- Strong business acumen, critical thinking, analytical and data driven decision making skills
- Structured problem solving mindset focusing on a test and learn approach Product over project mindset
- Ideation and Design: Own the vision/direction of an experience including definition of product roadmap (strategy), research industry & technology trends to create new value propositions, prioritise & maintain Product Backlog, work closely with the team to define what needs to built in the form of initiatives and features
- Planning and Engagement: Agree the customer and commercial outcomes to be delivered by cycle, establish the cycle plan based on capacity and technology sequencing, set sprint goals, determine/establish optimal resource mix, and build senior leader relationships to ensure alignment and engagement
- Delivery and measurement: Enable delivery through responding to key questions, make decisions, review work items, plan, track & report progress, measure success/learnings
- Experience with human centred design, product story telling and product leadership
- Familiar with tooling such as Clarity, Grace, Confluence, Figma, Fiserv product suite and frontline banking systems
- Tertiary qualified with a Degree in Finance or Business and preference to post graduate qualifications
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
- English learning with native teachers
- Opportunity for traveling & training in Australia
- Hybrid working model and excellent work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you – great people who love what they do