Senior Relationship Manager
Standard Chartered
- Ho Chi Minh City
- Permanent
- Full-time
- Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancasurance.
- Achieve allocated business targets
- Participate actively in branch sales planning to generate action plans for meeting targets.
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Convert customer leads to sales.
- Generate potential new leads for other parts of bank e.g. Private Bank.
- Successful and consistent conversion of leads to sales.
- Upgrade potential customers to Priority and Private Banking.
- Sell multiple standard products to customers based on identified needs.
- Refer to product specialists to sell more complex products based on identified needs.
- Quality customer requirements appropriately.
- Provide advice and respond appropriately to less complex queries.
- Build on existing relationships to grow/ develop customer portfolio.
- Cultivates customer pipeline.
- Anticipate future basic product needs given analysis of current state.
- Accurate process transaction documentation.
- Identify opportunity for transaction processing improvements.
- To generate and grow the portfolio of PrB Banking customers in number and quantum by providing solution based initiatives to meet their needs.
- Identify and prioritize activities to maximize revenue contribution from the high potential customers.
- Develop, implementing and execution of sales plans for the RMs..
- Referral of prospective business to other SCB functional units.
- Enhancement of the Bank’s image via community activities.
- Providing remote service at good quality and service standards as set out by Team Manager, Business Development – Priority.
- Attend regular training / retraining in order to provide competent service excellence to NTB and potential customer
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Must follow the Bank’s Code of Conduct.
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Senior RM/RM Priority Banking
- Senior RM/RM Business Banking
- Client Service Manager
- College degree
- Telesales
- Addressing Customer Needs
- Anti-money Laundering Policies and Procedures
- Bank Account Features and Services
- Cross-Selling
- Customer Acquisition
- Effective Communications
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum· Flexible working options based around home and office locations, with flexible working patterns· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website