Customer-Category Demand & Fulfillment (CCDF)

Unilever

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 6 hours ago
REPORTS TOCustomer-Facing SC MgrJOB OVERVIEWCustomer-Facing Supply Chain (CSC) team are the SC ambassadors working with customers in demand capture / demand fulfillment and SC solutions, for a purpose of maximizing product availability in the market, optimizing cost-to-serve and bringing excellent customer experience, to contribute to profitable business growthIn CSC team, Customer-Category Demand & Fulfillment works as a Customer & Category champion, coordinating with external at customer level & internal teams at category level for demand capture, supply coordination, service improvement and SC solution deployment.RESPONSIBILITIES1. Demand Capture:+ Before Post/Activity:- Acquire U Activity (from CCBT, UAM, DSR…) & other information impacting demand sensing creation (TVC, customers & competitor activities, market trend, etc.…)- Join forecast with customers to get customer’s insight, committed volumes & other information: customer Investment, on/off post… for demand sensing adjustment.- Negotiate & align with CD (CCD/KA) demand sensing result+ During Post/Activity:- Weekly analyze sales pattern & interview customers to understand real demand (extra, ad-hoc…) and adjust remaining activities.- Negotiate & align with CD (CCD/KA) demand sensing result.+ End Post/Activity:- Evaluate post performance to improve demand capture accuracy+ Baseline:- Acquire MT’s NSO plan or DT’s liquidation/substitution for FC adjustment- Analyze FC performance & align with DP.+ Provide RTM expansion plan for CCD, DP to build long term forecast (IC)2. Supply Coordination & Stock Allocation:- Analyze FC vs captured demand (current & projected) & review E2E stock to fulfill customer demand- Negotiate & align with CD (CCD/KA) for demand adjustment- Work with MSO/Supply Planning to drive supply responsiveness (adjust production plan, DRP plan,…)- Negotiate with customers for substitute solutions & manage their expectation.- Re-allocate stock among customers based on customer’s characteristic & business requirements.3. Distributor Stock Management- Monthly review Distributors healthy stock level (week cover) & propose action for stock management4. Service Level Improvement:- Analyze Service Level performance by customers, by CAT daily/weekly deep dive root causes- Follow up & execute solutions with stakeholders to improve SL by both corrective and preventive actions5. SC Solution:- Deploy joint value creation SC project with customers- Manage relationship with customers (at execution/head-office level) by understanding their expectation, concern….CHAMPION RESPONSIBILITIESA CCDF AM must take ~ 2 champion roles of the following jobs (depending on the role of his/her manager):1. REQ- Monitor REQ compliance- Consolidate, prepare data and support CSC to build and enhance REQ, Gift process2. GIFT- Review and work with all stakeholders to maintain healthy Gift stock- Monitor and work with stakeholder to improve gift performance3. SAP SYSTEM- Support users for SAP’s system issue and follow up the ticket / IT action progress to fix the system’s issue4. OSA- Assist on daily operation5. TOTAL MT PROCESS- Assist MT Process Champion in process drawing & implementation to MT team- Follow up process compliance & efficiency then report to MT Process Champion6. TOTAL DT PROCESS- Assist Replenishment champion to implement & follow/ tracking compliance & efficiency of Replenishment process- Implement new DT process – follow up & ensure for compliance & efficiency- Assist daily operation and monitor process compliance- Follow & tracking Mass recall progress to ensure progress meet recall network7. MEC (Month-End Closing Mgt.)- Assist on daily operation8. HUB MGT- Manage process compliance with CFS & Hub- Coordinate with VN & CG team to conduct weekly meeting to review issue & ensure issues are resolved or escalated timely and have properly improved solution9. LOGISTICS CHAMPION- Analyze data of delivery performance to help provide Mgr insight and solutionsREQUIREMENTS1. Soft Skills- Proactive and ownership- Customer oriented mindset- Data analytics & logical thinking (
20 points CSC test)- Great interpersonal skills & negotiation- Problem-solving skill- Thorough & pay attention to details- Passionate about relationship building2. Professional Skills- Deep knowledge of category, service levels, customer experience- Solid knowledge on demand planning & forecasting- Background on supply planning, logistics & RTM is a plus- Understanding of E2E SC framework as well as O2C, contractual term and sales.- Advanced excel, basic power BI3. Education Level & Experience- BA degree- 2-3 year experience in working with big partners in Supply Chain (FMCG is preferred).- Master in English.Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Unilever