Group Director of Operations - Hotel & Resort Chains

• Provide strategic and hands-on operational leadership across all managed hotels and resorts.

• Oversee development and consistent implementation of brand standards, SOPs, and service culture across the portfolio.

• Drive operational excellence in Rooms, F&B, Wellness, Engineering, Security, and Guest Services.

• Support and coach General Managers to achieve operational and financial targets.

• Drive GOP, EBITDA, and cost-control initiatives across all properties.

• Review and challenge budgets, forecasts, and operational action plans.

• Monitor KPIs and operational dashboards; ensure corrective actions are taken where performance gaps exist.

• Partner with Finance to ensure strong controls, compliance, and profitability.

• Build a strong leadership pipeline across operations, including succession planning for key roles.

• Coach, mentor, and evaluate General Managers and key operational leaders.

• Support HR initiatives related to performance management, engagement, training, and leadership development.

• Promote a high-performance culture aligned with group values.

• Ensure exceptional guest experience and service delivery across all properties.

• Oversee guest satisfaction metrics, online reputation, and quality audits.

• Lead service recovery strategies and support hotels in managing guest escalations when required.

• Ensure compliance with brand standards, management agreements, and owner expectations.

• Oversee operational readiness for new hotel openings, renovations, and rebranding projects.

• Ensure compliance with legal, health & safety, and regulatory requirements in all operating markets.

• Support new hotel openings, Pre-Opening planning, and operational setup.

• Participate in feasibility studies and operational planning for new developments.

• Lead group-wide initiatives such as system implementation, cost optimization, sustainability, and operational transformation.

• Act as a key liaison between hotel owners, corporate office, and on-property teams.

• Present operational performance and improvement plans to owners and senior stakeholders.

• Support contract negotiations and owner discussions related to operational matters

• Degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum 15-20 years of progressive experience in hotel operations.

• At least 5-7 years in a senior multi-property or corporate operations role (Regional Director / Area Director / Group Operations).

• Proven experience managing upscale, or resort portfolios is highly preferred.

• Strong commercial and financial acumen with a focus on profitability.

• Deep understanding of hotel operations across all departments.

• Excellent leadership, coaching, and stakeholder management skills.- Strategic thinker with hands-on execution capability.

• Strong communication and presentation skills.

• Ability to work in a fast-paced, multi-cultural, multi-property environment.

Manpower