Retail Service Specialist

NodeFlair

Support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.
Assume shift management duties in the absence of Assistant or Store Manager.

Lead store team to deliver excellent customer service to both retail and professional customers.
Supervise retail showroom customer service levels and ensure team executes customer service programs effectively.
Answer telephone calls in accordance with company policies.
Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly and notify customers upon shipment arrivals.
Handle special orders and outside purchases efficiently, following procedure and using electronic order ledger.
Process retail customer returns and exchanges accurately and in a friendly manner, issue refunds correctly, and handle returned merchandise appropriately.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate/comply with Image Maker and merchandising tasks as assigned.
Ensure team adheres to work schedule, approve schedule changes/deviations, and enforce company clock in/out policy.
Perform store opening/closing duties, including day-end procedures, money/deposit verification, bank deposits, security checks, and vehicle security measures.
Perform any other duties as assigned.

Compensation Package

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth