Documentation Assistant Manager

Team management tasks:

Train new staff. Manage/ control team workload/ productivity;
Control team performance to make sure no penalty/ loss/ complaint on any shipment;
Review/ keep updated on all Policies/ SOPs and instruct clearly to the team;
Make sure Policies/ SOPs will be followed under strict discipline;
Be 1st escalation level to support and solve the issues of the team;
Proactively provide ideas/solutions to develop the process/ performance of the team;
Well complete other tasks/ projects assigned by high-level;

Daily operation tasks

Contact the client/agent to get the shipment detail;
Prepare Shipping Instruction submitted to carriers/co-loader;
Work closely with related parties (shipping line, carrier, and agent) to arrange the shipping plan. Issue the debit note/invoice to customers/ overseas for each shipment;
Tracing shipments and updates to customers & overseas partners;
Filing AMS / ISF / E-manifest;
Making weekly/monthly data reports of the shipping plans;
Report to the manager or upper level when required.

Job Requirement

Bachelor's degree in Business Administration, Foreign Trade; Logistics;
At least 5 years of experience working for LOGISTICS FORWARDER TP TRADE and 3 years at the same level;
Having experience in US, CANADA documentation, both nominated & freehand shipments is an advantage;
Being careful, responsible, dynamic, enthusiastic & hard working;
Persuasive speaking, willingness to improve are the top customer service attributes a representative needs;
Good at communication Skills (Negotiation & Convincing Skills);
Good at Excel;
Good command of English (both verbal & written);
Team Work (Collaboration; Conflict Resolution; Challenge and Support);

Required Job SkillsOther Information

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