The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.ResponsibilitiesReview all user-generated content on your platform, including text chats, images, videos, and comments.Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.Manages content safety for short-video products to ensure compliance with legal standards.Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.Manages and addresses inappropriate content reports, applies company policy.Coordinate with supervisors to deal with contents violating community guidelines and update operations standardsPerform audit of contents received for sharing on social media uploadsReview online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materialsReview and update content on popular social media platformsAs per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.Key Skills and ExperienceVocational Certificate or Higher in any fieldEnjoys spending time watching social media feed (is an advantage)Capable of withstanding potentially sensitive contentsStrong verbal and written communication skills (B2 proficiency)New graduates are welcome to applyAble to start immediately is an advantage
