Team Lead, Business Operation

National Australia Bank View all jobs

Vietnam
Permanent
Full-time

2 months ago

Job Posting End Date:Worker Type: Maximum Term/Fixed Term (Fixed Term)JOB PURPOSE

Lead a team of 4-12 resources responsible for the daily processing of different transaction and product-based requests.
Responsible for the development of team members and their capability
Joint ownership of delivering service standards amongst the work streams.
Proactively manage risk, meeting all policy and compliance requirements, controls and processes pertinent to role.

JOB RESPONSIBILITIES

Manage the customer experience, ensuring the controlled and efficient delivery of required products and services in conjunction with effective stakeholder engagement and communications
Collaborating with internal stakeholders, ensuring business partners in sales, product and operations are proactively engaged when required to ensure successful outcomes
Responsible for SLA monitoring and influencing
Follow all standards of work instructions as relevant to deliver on transactional banking products.
Apply the sun-down rule – get back to customers by the end of the day with a resolution or with an update on when their query will be resolved
Managing of AOM/Workware for the functioning team.
Ability to step in and assist with BAU work requests.

EXPERIENCE REQUIREDMinimum 4 to 6 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.At least 2-3 years of experience in Leadership role. * Ability to mentor and coach leaders, supporting their wellbeing, development and performance.

Confidence in cross-functional collaboration.
Time management skill.
Fosters teamwork and collaboration
Strong PowerPoint and Excel skills and good application of other Microsoft Office Packages.
Excellent verbal and written communication skills (English).

THE BENEFITS AND PERKSWe appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.1. Generous compensation and benefit packageAttractive salary20-day paid annual leave and 7-day paid sick leave13th month salary and Annual Performance BonusPremium healthcare for yourself and family membersMonthly allowance for team activitiesPremium welcome kit and occasional gifts of appreciationExtra benefits on your work anniversary2. Exciting career and development opportunitiesLarge scale products with modern technologies in banking domainClear roadmap for career advancement in both technical and leadership pathwaysAccess to digital learning platform such as UdemyConsistent and high-quality leadership training through the Distinctive Leadership program (DLP)Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)Sponsored English course with native teachersOpportunity for training in Australia3. Professional and engaging working environmentHybrid working model and excellent work-life balanceState-of-the-art & modern Agile officeFood and beverages in the office pantryEmployee Assistance Program to improve your physical and mental healthAnnual team activities and company eventsA solid and talented team behind you – great people who love what they doA DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONEWe know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.If this excites you, let's have a chat over a cup of coffee!It's more than just a career at NAB!We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.IT'S MORE THAN MONEYWe naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

National Australia Bank

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