Learning & Development Manager
PULLMAN
- Hoa Lu, Ninh Binh
- Permanent
- Full-time
We support you in growing and learning every day. We make sure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us.
At Accor, you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, contribute to the community in the world, and dare to challenge the status quo! #BELIMITLESSJob DescriptionThe Learning & Development Manager is tasked with nurturing a culture of continuous learning at a hotel. This role involves designing, implementing, and evaluating training programs that align with the hotel’s service standards, brand values, and business goals. The ideal candidate is a strategic thinker with the ability to engage teams, foster guest-focused behaviors, and continuously raise the bar in service delivery.Qualifications
- Bachelor’s degree in Human Resources, Hospitality Management, Hotel & Restaurant Management, Business Administration, or a related field. A master’s degree is advantageous
- Certifications in training or learning development, and preferably experience in the hospitality sector
- 2–5 years’ experience in a Learning & Development role, preferably within hotels or a related service industry.
- Proven experience in designing, implementing, and evaluating training programs, with a strong emphasis on guest service and operational excellence.