Head of Operations
- Hanoi
- Permanent
- Full-time
- Managing and optimizing operational workflows to enhance efficiency.
- Oversee operations strategy and execution for the bank, including property, IT support, office administration, and strategic sourcing
- Lead the development and implementation of a non-T&EO workforce strategy.
- Drive cost reduction, productivity initiatives, and continuous improvement across the division.
- Ensure compliance with risk management policies and embed controls into all key processes.
- Foster a culture of innovation, engagement, and seamless workplace experience.
- Monitor delivery performance and capability development across workstreams.
- Ensuring compliance with regulatory standards and internal policies.
- Collaborating with senior stakeholders to align operational strategies with business goals.
- Leading and mentoring teams to maintain high performance and morale.
- Implementing innovative solutions to improve operational processes.
- Monitoring key performance indicators and preparing regular reports for management.
- Proven track record in sustainable operations and banking operations.
- Extensive experience in managing leaders and high-performing teams in large, complex multinational environments.
- Strong strategic planning, change management, and transformation capabilities.
- Demonstrated ability to engage senior stakeholders and build commercial strategies.
- Relevant business or industry qualifications preferred
- A leadership role with significant impact on global operations of the bank
- Dynamic and collaborative work environment with opportunities for innovation and growth.
- Competitive compensation and benefits aligned with senior executive roles.