Senior Specialist

Ho Chi Minh City
Permanent
Full-time

5 days ago

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.We OfferMaersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.Responsible for:
Operational responsibility

Handle critical operation tasks: such as exceptional handling and critical assignments
Performance reports/dashboard: to monitor and enhance team performance and balance capacity
Be the first escalation point for operational issues and coach team members in problem solving, implement action plan.
Sustain team performance at high service level, eliminate cost due to service failure
Drive the continuous improvement mindset and activities in team. Seek and support for initiatives in team.
Maintain good collaboration level with stakeholders.

Leadership responsibility

Training and follow up junior members.
Enhance team members capability and productivity.
Provide performance coaching and development coaching to members.
Promote an environment of ownership, efficiency, continuous improvement and engagement.

Accountable for

Customer satisfaction: KCX, NPS
Operational KPIs
Team performance, cost saving and productivity
Team engagement
Transformation projects

Parameters for success
Key metrics
Shared

KCX
Customer NPS for the Area

Individual

Productivity
Cost
Team EES

Organizational
Direct supervisor

VN GSC Manager

Direct reports

VN GSC members

Key interdependencies
Internal stakeholders

CX team
PM/KCM
Destination team
GSC hub team
Other functions: LCL, Landside, WHS,…

External stakeholders

Customers
Vendors/shippers
3rd party suppliers
Carrier/NVOCC

Key Requirements:

Bachelor's Degree Graduated
At least 3 years experience with strong understanding in logistics/SCM industry
Good knowledge and experience in SCM process, system and exceptional handling
Good communication in both English and Vietnamese
High spirit of ownership, proactiveness, customer centricity
Good in problem solving, continuous improvement mindset
Self driven, manage stakeholders and team members toward common goals
Have track record in performance management and team development is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Maersk

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