IT Manager _ Mekong Capital

• Lead full accountability for the operation of all IT systems, servers, networks, hardware, software, and applications across the organization (HCM & HN).
• Oversee cloud and platform services (e.g., Microsoft 365, SharePoint, Notion, Trello, BI, etc.) and ensure their stable, secure, and reliable day-to-day operation.
• Ensure system availability, performance, operational stability, and business continuity for both office-based and remote users.
• Be accountable for incident management, root cause analysis, and timely resolution of system outages or major IT issues.

• Enforce cybersecurity policies, standards, and operational controls across all IT systems.
• Lead the execution and effectiveness of endpoint protection, data backup, disaster recovery, and incident response.
• Ensure backup and recovery processes are tested and effective to support business continuity.
• Coordinate vulnerability assessments, penetration testing, and remediation actions with security partners and vendors.

• Lead the quality and effectiveness of IT user support services, including helpdesk operations (in-house or outsourced).
• Ensure timely resolution of IT incidents related to hardware, software, video conferencing, and remote access.
• Ensure consistent IT onboarding and essential user training to enable effective system usage across the organization.

• Manage operational relationships with IT service providers and software vendors.
• Lead contract execution, SLA compliance, service performance, renewals, and cost control.
• Be accountable for vendor delivery quality and alignment with agreed operational requirements.
• Support budgeting, payment requests, and periodic vendor performance reviews.

• Lead the operation and ongoing reliability of fund management–specific systems (e.g., CRM, data rooms, portfolio monitoring tools).
• Ensure systems are operated in compliance with data privacy regulations and internal policies.
• Act as the IT point of accountability in supporting internal and external audits from a technology and systems operation perspective.

• Execute and roll out approved digital, automation, and AI-related initiatives in alignment with company strategy defined by leadership.
• Coordinate internal IT resources and vendors to deliver digital solutions effectively.
• Ensure deployed solutions are operationally stable, secure, and adopted by users.
• Monitor post-implementation effectiveness and support continuous improvement from an operational perspective.

• Handle administrative task related to your activities (contract with vendors, making payment request, etc)
• Other tasks requested by Partners or Directors

• Minimum 3–5 years of experience in an IT Manager or IT Head role, with full ownership of end‑to‑end IT operations, including systems, infrastructure, cloud environments, system uptime, and incident management.
• Proven ability to work with C‑suite stakeholders (CEO/Director), with a thorough approach to understanding requirements, accurately capturing details, and proactively clarifying any unclear points before execution.
• Demonstrated leadership and ownership, including managing IT staff and/or external vendors and taking accountability when issues arise.
• Solid understanding of enterprise IT architecture and modern delivery practices (e.g. Agile) is a strong advantage.
• Fluent English Communications.
• Results‑oriented: Focuses on outcomes, takes ownership, and delivers commitments end to end
• Question & Discovery mindset: Asks the right questions to thoroughly understand requirements and clarify expectations.
• Solution‑driven: Converts issues and requirements into practical, effective solutions.

Mekong Capital