Mekong Cross-border Transport Manager

• Support the Area Operations Manager and Product leaders in the Area to set the strategic direction for Cross-border Transportation product.
• Structure, staff and manage the Area/Country Cross-border Operations team to run the business efficiently in accordance with defined product commitments.
• Foster an engaged organization by continuously developing skills and accelerating talent growth through targeted coaching.
• Lead Transport Operations teams in adopting digital-focused practices for Maersk’s transformation journey internally and with Customers.

• Execute cross-border solutions in a reliable, predictable and efficient manner
• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.
• Monitor service quality of Cross-border across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.
• Work with internal stakeholders to fine-tune all facets of running Transport Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
• Oversee all operations related business controls and evidence to be timely submitted
• Actively monitor cross-border metrics and drive team towards achieving excellence

• Build teams – directly or through team managers’ – with strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC
• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.

• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
• Manage Cross-border capacity according to demand; plan for optimal mix of local Delivery team, GSC and 3rd party operations.
• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion
• Constantly feed timely market and customer information back to Product and Sales.

• At least 10 years’ professional experience as at similar role(s) in logistics and services industry.
• Excellent knowledge and practical experience of Cross-border Transportation between Vietnam and neighbour countries.
• Language proficiency: Professional English level and Native level of Vietnamese OR Thais.
• Chinese proficiency is a big plus.
• Strong leadership with a proven ability to build and nurture high-performing, cohesive teams, fostering a culture of collaboration, empowerment, and shared accountability.
• Comprehensive knowledge of transport operations and product portfolios, enabling strategic alignment with company objectives.
• Exceptional customer-centric mindset, with a steadfast commitment to delivering superior service and fostering long-term client relationships.
• Astute stakeholder management capabilities, adept at navigating complex relationships and securing cross-functional alignment.
• Strong commercial acumen and cost-awareness, consistently demonstrating prudent resource allocation and financial stewardship.
• Relentless results orientation, with a distinguished track record of surpassing performance targets and driving sustainable growth.
• Ability to travel across Mekong countries.

Maersk