Community Manager

• Socials community strategy, execution and reporting: build a compelling strategy plan to drive business growth from the Vietnamese SMBs community, from idealization and getting stakeholders buy-in, to campaign execution and rollout, to data reporting and measurement
• Content calendar: build out quarterly content plan including product / process education, ongoing incentive rewards campaign, online & offline events, working closely with Global PR Comms and Legal on the approval and publishing
• Social community engagement: build positive word-of-mouth and brand sentiments through social listening, actively posting and responding in the company's owned socials, and liaising with group admins of external industry community groups for posting
• Community-driven events: activate webinars, community meetups and workshop to drive product awareness, community engagement and existing customer retention
• Influencer Marketing: working closely with vendor on KOLs campaigns & activities, including content production, social sharing and amplifying through community channels
• Voice of Customer: coordinating with local communication channels (Zalo, calling and socials / community groups), collect customer feedback and coordinate with Ops team to trouble shoot customer issues and inquiries
• FAQ collateral: create and localize product and process related step-by-step guidelines and how-to videos (e.g. sign-up process)

• Bachelor's degree or equivalent
• Native Vietnamese / Korean and excellent/good level English
• 5+ years of experience in B2B socials & community management - ideally in the eCommerce / marketplace / payments field
• Able to thrive in a fast-pace environment and work under pressure
• Passion for finding new creative ways to connect with the target ICP communities
• Experience in delivering integrated marketing campaigns across local communication channels including Zalo, social media, events and KOLs management
• Ability to drive, track and communicate campaign results, and seek to generate new best practices through experimental efforts
• Excellent presentation skillset. Able to demonstrate data, success stories and address gaps / area to grow to the leadership team
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Act as our customer's partner on the inside. Learning what they need and creating what will help them go further.

Adecco