Supply Chain Manager, Core Diagnostics

• Responsible for logistics matters on all products imported into Vietnam and Cambodia (

• Responsible for Instrument and Spare Parts planning in collaboration with Commercial and Service team
• Collaborate with commercial team to work out the demand requirement for reagent, consumable, cals & control and coordinate with Supply Planner for the require inventory
• In collaboration with regulatory, navigate challenging regulatory environment around import and customs approvals
• Drive cost savings initiatives related to supply chain including and not limited to freight cost and network optimization

• Manage 3rd party vendor on warehousing, transportation and logistics operation
• Manage with custom broker on all inbound logistics including HS coding
• Collaborate with Source Distribution Center or affiliate Distribution Center to ensure inbound shipment and outbound orders are timely process per agreed service level agreement
• Collaborate with Singapore Zuellig on labeling requirement for Spare Parts
• Ensure on-time arrival of shipments, smooth customs declaration and goods to be saleable in a timely manner
• Collaborate with distributor or stakeholder to ensure timely disposal of stock and idle instrument
• Coordinate with QC/QA to improve packaging quality, shipping quality. File and monitor claims with shippers/insurance for damaged goods
• Coordinate and monitor product recall
• Optimize end to end supply chain from source to sub-distributor
• Review and initiate cost saving or process improvement to achieve GMI target
• Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance

• Manage instrument forecast and demand in collaboration with Commercial Operations
• Drive importation process to ensure timely delivery of instruments and parts, particularly managing importation and regulatory issues
• Manage instrument inventory to optimize cost and utilization
• Monitor sub-distributor contracts to minimize risk to instrument ownership

• Coordinate with service team to manage end to end demand/supply planning for spare parts
• Coordinate with commercial, marketing and finance to work out and align on demand forecast for reagent to meet To-market-sales
• Coordinate and share the demand forecast to Supply planning
• Calculate and minimize the write off risk of slow moving & short shelf life stock by liaising with related stakeholders: distributors and/or marketing and/or commercials
• Ensure high level of forecast accuracy on reagents and instruments

• Keep track on product list, license, and regulatory requirements.
• Analyze risk and impact from regulations update, quality issue or supply issues, propose and execute mitigation plans

• Review and initiate cost saving or process improvement project to achieve GMI target
• Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance

• Monitor new products launching, promotional items and products transition or discontinuation plans (phase-in/phase-out)
• Highlight capacity, backlog issues and evaluate business impact and ensure mitigation plans are in place
• Ensure customer service as per specified in the contract are met, solving problems quickly, making customer’s issue a priority
• Handle & find root cause and solutions for customers’ complaints related to supply chain and delivery service in NPS system
• Represent Supply Chain SME and collaborate with Comm’l on tender requirement

• Collaborate with Commercial and 3rd party to establish clear KPIs (DOH, OTIF, distress and forecast accuracy etc) and apply them in collaboration with Commercial operations
• Provide basic process training for distributors
• Respond to common inquiries from distributors & customers
• Advise distributors on various matters: packing, storage & shipping condition, documents for tender submission, quality issues

• Minimum 8 years of Supply Chain or Logistics experience in Demand/Supply Planning or Logistics with 2 years people management in medical device; healthcare; pharma or Diagnostics (preferred) industry
• Experience in custom & trade with knowledge of HS coding
• Experience in warehouse management (in-house or 3PL)
• Solid understanding of inventory management practices and procedures.
• Strong statistical & analytical knowledge
• Proficiency and strong in using excel spreadsheet
• Excellent written and verbal communication skills
• Capable to multi-tasking and meeting strict deadlines

• Personal Characteristics include: Results driven; confident; passionate; demanding; comfort with taking measured risks; transparent; persistent; team player; fair; approachable; good listener; resilient; calm in a crisis; emotionally intelligent; composed. Respectful, instills confidence in others, motivating, energetic, seeks feedback.
• Abilities include: Critical thinking; manage complexity; problem solving; analytical; creative. Develop trusting relationships, communicate with impact, able to establish build credibility.
• Skills and Behaviors include: decision making in an environment of ambiguity and little data; anticipate and navigate complex and changing environments; deliver sustainable, profitable results; manage people; upward influencing skills; entrepreneurial spirit. Provide honest feedback. High level of integrity while promoting ethical business behavior.

• Bachelor’s degree in business, logistics, supply chain, engineering or other relevant fields.

Abbott