Medical Sales and Relations Manager
OBAGI COSMECEUTICALS, LLC
- Ho Chi Minh City
- Permanent
- Full-time
Obagi Medical provides transformational skin care products formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines and wrinkles. At Obagi, breakthrough innovation begins with a deep understanding of skin biology. Our approach ensures our skincare advances work in multi-faceted ways to support skin health for everyone.Job Description
1. Strategic Sales Management
- Develop and execute strategic sales plans aligned with business objectives.
- Deliver key commercial KPIs including SKU penetration, order size/frequency, and new business acquisition.
- Identify high-potential customers and drive adoption of top medical device SKUs.
- Track performance and adjust strategies to ensure regional targets are consistently met.
- Build and maintain strong partnerships with key opinion leaders (KOLs), hospital decision-makers, and HCPs.
- Establish and manage medical advisory boards to support product credibility, feedback, and market adoption.
- Act as a credible medical liaison to strengthen brand trust within the healthcare community.
- Champion the medical story behind products through engaging, evidence-based messaging.
- Collaborate with marketing and medical affairs to translate clinical data into compelling, field-ready narratives.
- Support development of promotional materials that resonate with medical professionals.
- Design and deliver impactful product and disease area training to internal sales teams and external stakeholders.
- Ensure sales representatives are confident and scientifically accurate in their communication.
- Partner with medical experts to host seminars, workshops, and knowledge-sharing sessions.
- Monitor and analyze market trends, competitor activity, and customer needs.
- Provide insights to inform strategic decisions on pricing, positioning, and product lifecycle planning.
- Identify and explore new opportunities within hospitals, clinics, and pharmacies.
- Nurture long-term partnerships with strategic accounts to enhance customer satisfaction and retention.
- Lead customer engagement plans to support loyalty and ongoing business growth.
- Ensure consistent service standards across accounts through regular interactions and follow-up.
- Work collaboratively with Medical, Marketing, Regulatory, Supply Chain, and Finance teams to ensure operational excellence.
- Coordinate cross-functional support for timely product launches, regulatory approvals, and inventory management.
- Provide regular updates on sales performance, market feedback, and product uptake.
- Deliver accurate forecasts and business insights to senior management.
- Bachelor's degree in Pharmacy, Life Sciences, or a related field.
- Minimum of 8 years of sales experience in the pharmaceutical or medical industry
- Direct sales, B2B, dermatological, skin care or specialty pharmaceutical sales and sales management experience, strongly preferred
- Proven leadership skills with experience managing sales teams.
- Excellent communication, negotiation, and analytical skills.
- Skilled at applying past learnings and knowledge to new situations
- Demonstrated professional standards and unwavering integrity and ethical conduct
- Excellent negotiation skills
- Ability to perceive problems and react quickly to effect solutions
- Demonstrated ability for creative thinking
- Skilled at providing feedback in an open, honest, and supportive manner.