District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

Shinhan Bank

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job Benefit
  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review
Job Description+ Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
+ Determine weaknesses in agent performance, materials and procedures
+ Create reports that reflect agent performance and service quality
+ Provide solutions for improving agent performance and customer satisfaction
+ Other tasks assigned by Line ManagerJob Requirement- College/ Bachelor's degree- Banking Experiences at least 02 years (prefer: Contact Center).- Good writing skill (both Vietnamese and English).- Reporting & analysis skills (preferable).- Strong communication skills.- Positive/ High Teamwork spirit.- Careful and patient style of work.

Shinhan Bank

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