Customer Service

Ho Chi Minh City
Permanent
Full-time

10 hours ago

Who we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.The team you will be part ofThe Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism—resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scale.As a Customer Service Executive, you will take charge of

Respond to buyer inquiries in a timely and accurate manner via chat.
Identify the needs of buyers by asking relevant probing questions.
Attend course refreshers to ensure knowledge about the products and promotions is up to date.
Acknowledging and resolving buyer concerns and complaints.
Analyze and report product and promotion issues.
Update internal databases with information about product issues and valuable discussions with buyers.
Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
Maintain a positive, empathetic, and professional attitude toward customers.
Ensure prime satisfaction of each buyer who reached out via chat.

What we are looking for - the ideal profile

Minimum of 1 years experience in Customer Service in a BPO or Captive Environment
Little to Average English Communication Skills, both verbal and written
Above Average Typing Speed
Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
Proficient in MS Word and Excel as well as Google Sheets
Excellent in Problem-Solving skills, Effective Listening, and Proactive
Ability to multitask, prioritize, and manage time effectively
Advantage if has background or exposure to SEA E-Commerce Market

In return, you will be getting

Learn from the best CX playbook in the industry, and work with the most sophisticated in-house CX system, where AI increasingly supports you so you can focus on the more complex and high-value added interactions
With chat being a core part of consumers' decision journey, you will work seamlessly with our other functions to support the business of the brand(s) under your care holistically
Develop a deep understanding of category- and brand-specific strategy and consumer considerations
And we support hybrid work, so this role offers you flexibility

We also offerBest of Both WorldsWe are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.Culture that Brings Out the BestAt Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.Grow Without LimitsLearning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.Rewarding You RightWe believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties

Intrepid Group

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