Guest Relation Officer (Fluent in Chinese)

Phu Quoc, Kien Giang
Permanent
Full-time

1 month ago

Company DescriptionA MANSION BY THE SEALocated on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.LOCATIONFacing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.INSPIRED BY HISTORYThe authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine's storied family connection to Phú Quôc and Indochine.Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion - La Veranda's charming main house.AWARDSThe first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.

Destin Asian Readers' Choice Awards 2025 - Top 10 Best Vietnam Resort
Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
World Travel Awards 2024 - Asia's Leading Boutique Resort

Job DescriptionJoin Our Heartist team: Guest Relations Officer La Veranda Resort Phu Quoc - MGalleryWhere every detail tells a story - including yoursLa Veranda Resort Phu Quoc - MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.If you are enthusiastic about hospitality, fluent in Chinese and Basic English and dedicated to going above and beyond, we invite you to become part of our MGallery story.Key Responsibilities: * Provide warm, professional, and personalized service to all guests.

Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
Greet VIP guests and manage airport arrivals and departures.
Support Reception with check-in/check-out procedures when needed.
Monitor bell and driver service in collaboration with the Receptionist.
Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
Update guest profiles (including email) in the Smile System and record monthly guest feedback.
Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
Stay informed about room types, rates, promotions, and hotel services.
Handle guest requests, preferences, and special occasions with care and efficiency.
Maintain cleanliness and uphold grooming standards.
Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
Attend mandatory training and uphold operational standards.

Qualifications

Significant experience in a customer-service position, 1-3 year experience on the same position.
Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
Fluent in Chinese and Basic English
Strong interpersonal and communication skills.
Ability to work independently and make sound decisions.
Well-groomed, positive attitude, and team-oriented mindset.
Familiarity with property management systems (Smile system knowledge preferred).

Additional Information

Competitive salary
service charge monthly based on revenue
Housing, 3 meals per day
Social insurance according to law
Professional and International working environment
Opportunities working at other Accor hotels /resorts in Vietnam and other countries

Accor

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