Lead Agent/ Supervisor - Order Management Operations, South Asia

Expeditors

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.Expeditors Ho Chi Minh City is recruiting Lead Agent/ Supervisor - Order Management Operations, South Asia as below:Job DescriptionTo support and perform operational duties and analytical functions for a named Global Account, with a particular focus on improving data integrity, service delivery, reporting, SOP adherence, and rate card management.This role aims to enhance the efficiency and productivity of District Operations in maintaining service delivery and operational performance for the named Global Account, helping to achieve and exceed the company's budgeted revenue and growth targets.JOB EXPECTATIONS & KEY RESPONSIBILITIES
  • Support the preparation of Monthly Business Review (MBR) and Quarterly Business Review (QBR) presentations.
  • Manage the integrity of shipment and performance data across multiple district
  • Coach and train District Operations teams on the Named Account SOP.
  • Handle tactical communications with the customer as needed.
  • Monitor performance against agreed KPIs with the customer.
  • Assist in generating system reports for clients to ensure freight visibility, delivered timely and accurately according to client requirements.
  • Use reports and dashboards to manage and communicate exceptions to operations and account managers across the network.
  • Maintain rates, SOPs, and contact details in the GAM Suite.
  • Support the approval process for new rates and lanes.
  • Assist in the billing monitoring and accounts receivable process.
  • Contribute to the preparation of RFQs, RFIs, RFPs, quotes, and value proposition proposals.
  • Support activities related to managing and improving EDI data interchange with the customer.
  • Assist in collecting and distributing Named account volume forecast and market updates.
  • Undertake additional tasks or projects as required to enable the strategic development of the account.
Reporting Structure:
  • Dotted line reporting to Director - Order Management, South Asia
  • Directly reporting to OM Manager/Supervisor - District (SGN)
Qualifications
  • Must possess strong knowledge and hands-on experience in Order Management operations.
  • Good communication skills in English.
  • Proficient in Microsoft Office.
  • Strong analytical skills.
  • Proven problem-solving abilities.
  • Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times.
Additional InformationOur working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.Behaviours:Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Package: Expeditors offers excellent benefits
  • Full time job contract
  • Competitive income
  • Career development and promotion opportunity
  • Professional Training Plan
  • Health insurance program
  • Professional of working environment
  • 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.

Expeditors