IT Endpoint Engineer I (Hybrid)
Axon
- Ho Chi Minh City
- Permanent
- Full-time
- Provide escalated support to our internal IT team for issues by troubleshooting and applying knowledge via support calls, service hub tickets, email requests or other channels.
- Research existing and emerging hardware and software technologies to determine capabilities and cost-benefits relationship, and develop ongoing computer systems solutions that meet performance and budgetary requirements
- Support development and implementation of new software & system technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines
- Demonstrates ownership of multiple IT Support systems or services (ex ABM, JAMF, Ivanti, Okta, Zoom....)
- Able to complete projects smaller independently or act lead architect or technical lead for larger items
- Adheres to change management protocols when implementing solutions to ensure compliance with operational requirements for security, performance, reliability and scalability.
- Create thorough documentation records of design specifications and instructional manuals as necessary to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems
- Actively working Infosec VRR's and meeting 70% or better SLA on VRRs assigned to IT Support (this will raise 10% annually, current SLA is 53% past due or all of IT)
- Act as mentor for Jr/Sr Support Tech and as technical endpoint lead on office build outs in their region (will require travel for some setups)
- Scopes, designs and implements M&M project work
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in a technical support role.
- Strong knowledge of computer systems, networks, and IT components.
- Excellent problem-solving, critical thinking skills and communication skills, both written and verbal.
- Familiarity with Windows, Linux, MacOS operating systems.
- Demonstrated experience managing cloud-powered productivity platform (ex: Microsoft 365, Azure, Google Workspace, GCP.... )
- Demonstrated experience managing endpoint/device management platform (ex Jamf, Intune, Ivanti... or other similar)
- Strong knowledge of SAML, OAuth, other authentication protocols, user provisioning, role-based access control (RBAC), and access management.
- Proficient in scripting languages such as PowerShell or Bash.
- Ability to work well in a team and independently.
- Ability to handle multiple tasks and prioritize work under pressure.
- Medical and Dental Insurance
- Vision Insurance
- Robust Paid Time Off policy
- Bonuses
- Lunch allowance
- Cell phone stipend
- Free LinkedIn Learning account
- Access to 24/7 online emotional and mental support
- Gym membership
- Free parking
- Stocked fridges and pantries - free coffee, cold beverages, snacks
- Annual Company Outing Trip
- Monthly team social activities