ACG_2856_JOBOur client is a company specialized in luxury retail, who is looking for a qualified candidate to join their firm.Manage the boutique to achieve sales targets and store/service KPIs, ensuring the majority of working time is spent on the shop floor with the team and clients.Support the development and execution of improvement plans based on mystery shopper feedback to enhance customer service standards.Drive client acquisition through networking, in-store promotions, and curated events that generate new business leads.Encourage team participation in brand and community-related events to strengthen client engagement.Build and maintain strong client relationships both in-store and externally, leveraging CRM activities aligned with marketing guidelines.Train and mentor the team consistently on luxury service standards, sales excellence, and positive behaviors to ensure an exceptional in-store experience.Handle client feedback and resolve complaints with professionalism, ensuring customer satisfaction is restored promptly.Organize continuous learning opportunities for the team, covering product knowledge, brand heritage, styling, security, and client management.Collaborate with training teams to implement learning programs and monitor progress.Be responsible for store maintenance, safety, operations, product assortment compliance, visual merchandising, uniform standards, and grooming.Manage store inventory effectively and in line with relevant KPIs.Monitor the application of corporate policies and ensure proper adherence to all procedures, including discount handling.Manage post-purchase services and ensure a seamless after-sales process that reflects brand values.Maintain up-to-date market intelligence on competitor activities, local events, product movements, and pricing trends.Be well-informed about brand positioning, mall and department store dynamics, and marketing strategies relevant to the store’s surroundings.Perform other responsibilities as assigned by leadership.RequirementsDeep knowledge of the luxury retail sector and customer expectations.Expertise in premium sales strategies and customer relationship management.Familiar with in-store operations, SOPs, and retail systems (Beanstore, SAP, CRM tools).Demonstrated skills in negotiation and commercial decision-making.Strong sense of business ownership and ability to deliver results under pressure.Excellent team leadership and motivation skills.Driven, adaptable, and aligned with the brand’s premium standards.Contact: Ngan NguyenDue to the immense number of applications, only shortlisted candidates will be contacted.
