Priority Relationship Manager (Fintech/ Hanoi)
Robert Walters
- Hanoi
- Permanent
- Full-time
- Opportunity to work in a leading technology company
- Role focused on nurturing and developing high-profile client relationships
- Chance to contribute to the growth of a top mobile app in the financial news sector
As a Premium Relationship Manager, you will play an integral role in maintaining and enhancing our client's reputation for excellent customer service. You will be responsible for managing a portfolio of premium clients, understanding their financial needs, and providing tailored advice. Your ability to build strong interpersonal connections will be key as you expand your network of clients. You will also collaborate with other departments to ensure that our premium clients receive the best possible service.
- Manage, care for, and develop a portfolio of premium clients
- Evaluate the effectiveness of the client portfolio
- Build a network of clients, expanding relationships from existing client files to explore potential customers.
- Extract information, analyse and evaluate products/services used by clients to fully understand their financial needs
- Collaborate with other departments to advise on products for premium clients
- Record & respond to customer feedback on products and services, proposing solutions to enhance service quality for premium customers
The ideal Premium Relationship Manager brings a wealth of experience in managing premium or VIP customers. She has a deep understanding of customer behaviour and can skilfully analyse their needs. Her knowledge of investment products gives her an edge in providing comprehensive financial advice. Despite high job pressures, she remains committed and enthusiastic, demonstrating her ability to learn quickly and adapt.
- At least two to three years' experience in managing premium or VIP customers
- A degree in Finance, Foreign Trade, Economics or related fields is preferred
- Experience in managing a client portfolio
- Understanding of customer behaviour and ability to analyse customer needs
- Knowledge of investment products is an advantage
- Ability to learn quickly and handle high job pressure
This company is renowned for its commitment to technological innovation, having established some of Vietnam's leading websites. They have successfully fostered individual success stories while ensuring overall company growth. Their mission is to develop market-leading technology products, with significant investments made into mobile app development. Their collaborative efforts have led their App to become a market leader within the financial news sector. They offer attractive stock options, support with VIP client sourcing, clear and transparent KPI evaluations, and opportunities for promotion. Employees also enjoy full state-mandated insurance, internal training courses, annual health checks at major hospitals, and 1-2 annual trips to five-star hotels and resorts.What's next:
Ready to take your career to the next level? Don't miss this opportunity!
Apply today.Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.