Data & Tech Support Specialist

Informa Markets

Quan 1, Ho Chi Minh City
Permanent
Full-time

20 days ago
Apply easily

Company DescriptionInforma PLC is a leading international events, intelligence and scholarly research group.Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.Job DescriptionAs a Data & Tech Support Specialist. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement, and budget planning across ASEAN countries. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and SQL/NoSQL coding skills.Responsibilities:

Helpdesk Support:

Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
Data Management:

Ensure effective data management practices across ASEAN countries.
Collaborate with relevant teams to address data-related challenges and ensure data integrity.
SQL/NoSQL and Coding Skills:

Leverage advanced SQL and NoSQL skills for data analysis, querying, and manipulation.
Collaborate with the development team on projects involving database management and data-driven applications.
Identity and Troubleshooting:

Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
Escalate complex problems to higher-level support for further analysis and resolution.
Collaboration:

Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
Act as a liaison between different departments to streamline communication and problem resolution.
IT Asset Procurement & Budget Planning:

Manage the procurement of IT assets, ensuring timely acquisition and adherence to budgetary guidelines.
Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.
Continuous Improvement:

Actively seek opportunities for continuous improvement in technical knowledge and skills.
Participate in training programs and gain hands-on experience to stay abreast of technological advancements.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in technical support or a related field.
Proven experience in providing IT service support, including 1st tier helpdesk services and desk support.
Strong troubleshooting skills for hardware, software, systems, and network issues.
Profound understanding of SQL and NoSQL for data analysis and manipulation.
Experience in IT asset procurement and budget planning.
Strong communication skills with the ability to interact effectively with internal users and cross-functional teams.
Good communication and command in written and spoken English.
Knowledge of data management principles and practices.
Ability to escalate and coordinate complex issues with 2nd or 3rd Tier support.
Strong documentation skills for technical support procedures.
Willingness to continuously improve technical knowledge through training and hands-on experience.

Informa Markets