Customer Service Associate

Lalamove

  • Ho Chi Minh City
  • Permanent
  • Full-time
  • 18 days ago
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.We are hiring an Associate, Customer Service, you will be responsible for assisting customers with inquiries and complaints related to our products and services. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.What you'll do
  • Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels;
  • Handle, investigate customer concerns and provide solutions;
  • Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
  • Record details of enquiries, comments or complaints;
  • Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
  • Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
  • Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.
What we seek
  • Thinking quickly, solving problems effectively, and prioritizing a team-oriented approach will be essential to your success.
  • A positive and customer-oriented individual.
  • Willingness to work flexible shift schedules, including early mornings and public holidays.
What you'll need
  • Bachelor's degree or college experience preferred;
  • Minimum 1 year experience in customer service/contact center/BPO is preferred;
  • Proficient and confident when using Vietnamese in communication (both written and verbal);
  • Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
  • Computer literacy; familiar with Google, spreadsheets, instant messaging.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:Dành cho các ứng viên - Lalamove tôn trọng đến sự riêng tư và cam kết sẽ bảo mật thông tin cá nhân của bạn. Bản thông báo này sẽ thông tin đến bạn cách thức mà chúng tôi sẽ sử dụng thông tin cá nhân của bạn, giải thích về quyền riêng tư của bạn và sự bảo trợ từ pháp luật khi bạn ứng tuyển cho chúng tôi. Vui lòng dành thời gian để đọc và hiểu rõ Bản thông báo này. Thông báo về Bảo mật ứng viên:

Lalamove