Customer Service Associate
Lalamove
- Ho Chi Minh City
- Permanent
- Full-time
- Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels;
- Handle, investigate customer concerns and provide solutions;
- Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
- Record details of enquiries, comments or complaints;
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
- Working time: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.
- Thinking quickly, solving problems effectively, and prioritizing a team-oriented approach will be essential to your success.
- A positive and customer-oriented individual.
- Willingness to work flexible shift schedules, including early mornings and public holidays.
- Bachelor's degree or college experience preferred;
- Minimum 1 year experience in customer service/contact center/BPO is preferred;
- Proficient and confident when using Vietnamese in communication (both written and verbal);
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
- Computer literacy; familiar with Google, spreadsheets, instant messaging.