Operation Officer

• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

• Strong leadership and team management skills, with a proven track record of leading high-performing teams.
• Excellent communication, interpersonal, and customer service skills.
• Solid understanding of visa application processes, regulations, and requirements.
• Ability to work effectively in a fast-paced and multicultural environment.
• Proficiency in Japanese (relevant to N3 or above) and English (relevant to IELTS 5.0 or above).

Adecco