Channel Operations Centre Senior Officer

UOB

Ho Chi Minh City
Permanent
Full-time

1 month ago

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionJob Responsibilities

Communicate with key stakeholders and process subject matter experts to identify key processes & review gaps
Monitor the Service Levels/ TATs / KPIs are met and/or exceeded individually and the unit.
Act as the Single point of Contact for MCA (Manager’s Control Assessment) coordination & metrics
Assist with the department MIS and reporting & development of presentation materials
Participate in projects to ensure required test case review, test result validation, and sign-off are provided in line with project timeline.
Innovation – develop methods to make the review function more efficient
Understand critical requirements of UOB policy/procedure/standards and regulatory requirements
Perform control task on monthly / quarterly reviews & as allocated

Job Requirements

3-5 years relevant experience
Proficient in Microsoft Office
Good at written English and spoken English
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/ University degree or equivalent experience

Additional RequirementsBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference

UOB

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