Japanese IT Helpdesk (in Da Nang)

Hitachi Digital Services

  • Da Nang
  • Permanent
  • Full-time
  • 13 days ago
Our CompanyWe're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.The teamHitachi Digital Services Vietnam is part of a 300 strong global delivery network, supporting Hitachi Digital Services around the globe. Our employees collaborate with teams in Japan, India, Portugal, and the US, servicing customers worldwide and working on a huge variety of projects. From cloud migration to digital modernization and advanced analytics, offering operational excellence, agile delivery, and plenty of energy to work on huge transformation projects for our customers.The roleWe are seeking a Japanese-speaking IT Helpdesk to provide first-line IT support and act as a communication bridge between users and both Japanese-speaking and English-speaking stakeholders. This position is well-suited for candidates with proficiency in Japanese (N2) and English, and a strong interest in IT support technologies such as Microsoft 365, SCCM, and Intune.
  • Provide helpdesk support by handling user inquiries and incidents, and act as a communication bridge for other technical staffs to deliver on time and meet agreed SLAs IT operation support tasks in customer's environment
  • Communicate effectively with Japanese-speaking and English-speaking stakeholders to ensure clear issue resolution and service updates.
  • Follow technical instructions to perform IT support tasks.
  • Support IT operations tasks, including Unified Endpoint Management (UEM) and system monitoring.
What you'll bring
  • Bachelor's degree with a major in information technology or related fields.
  • Fluent in Japanese (JLPT N2 or higher) and good English communication skills are required to understand and communicate with users, stakeholders for operational tasks.
  • IT Technical background required, preferable in IT Operations, or technical support fields.
  • Work stack: IT Operation supports, unified endpoints management (UEM).
  • Nice to have: knowledge in ITIL, especial ITSM, ITOM.
About usWe're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.#LI-VL1

Hitachi Digital Services