Senior Relationship Manager, Employee Banking
Standard Chartered
- Ho Chi Minh City
- Permanent
- Full-time
- Tie up with companies
- Drive sourcing and activation booths in approved companies
- Track and monitor sales productivity to maximize business opportunities and cross sell rates to achieve agreed targets and provide efficient service quality
- Manage and maintain corporate relationship to drive acquisition volumes for personal products like payroll, personal loan and mortgage loan and cross-sell Bancasurance.
- Drive company upgrades from portfolio companies to Primary and Secondary EB companies
- Manage and maintain the development of strong and differentiated product propositions, customized pricing for corporate working with RBP, Wealth, RC segments, CI/CM teams at both corporate and employee level
- Selectively broaden product offerings to maximize “Share of Wallet” for Primary and Secondary EB customers, and deliver and drive target PPC
- Work with other segments including Corporate and Transaction banking and Business Banking to cross pollinate the client base.
- Track market share and competition, derive insights to competitor strategies and take proactive steps
- Corporate interface on initial set-up, and ensure correct on boarding/ listing and categorization of corporate
- Responsible for ensuring compliance, with respect to corporate listing.
- Ensure smooth set up of payroll processing for corporate and facilitate system interface
- Arrive at specific portfolio campaigns at R.M level, Corporate category/ key corporate level
- Drive the system towards service quality standards in an efficient operation where risks are well controlled
- Responsible to manage service camps and corporate related service complaints and support
- Being responsible for the health and safety aspects within the unit.
- Ensuring the work environment is safe and free from risk relating to Health & Safety.
- Ensuring that any H & S issues raised by staff are addressed and escalated on a timely manner.
- Supporting in the implementation of the Group H & S initiatives.
- Promoting H & S awareness amongst employees.
- Identifying & ensuring Fire wardens and First aiders are trained appropriately.
- Ensuring compliance to local legislations and group requirements.
- Master Degree
- Advance English
- Addressing Customer Needs
- Effective Communications
- Bank Account Features and Services
- Portfolio Management for Retail Bank
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.