Customer support agent

• Handle customer inquiries, complaints, and support requests via Zendesk.
• Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
• Ensure complaints are tracked and responded to promptly.
• Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
• Enter and update customer information in the companys database.
• Maintain a high customer satisfaction rating and meet performance KPIs.
• Stay updated on gaming industry trends and the companys game products to provide informed assistance.
• Perform other tasks as assigned by the direct manager

• High school diploma or higher.
• Strong communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fluency in English (Speaking, Listening, Writing, and Reading) 100% Englishspeaking environment.
• At least 6 months of experience in customer service or a relevant field (fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).
• Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.

• Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd,
• New Year's Day), performance bonuses, and birthday gifts.
• Full labor contract & social insurance benefits after the probation period.
• Annual leave: 12 days per year

Hegka