Key Responsibilities:Handle customer inquiries, complaints, and support requests via Zendesk.Guide customers in troubleshooting basic technical issues and optimizingproduct/service usage.Ensure complaints are tracked and responded to promptly.Process account-related tasks (verification, deletion, unsubscribe requests,suspensions, bans).Enter and update customer information in the companys database.Maintain a high customer satisfaction rating and meet performance KPIs.Stay updated on gaming industry trends and the companys game products to provide informed assistance.Perform other tasks as assigned by the direct manager.Skills & Requirements:High school diploma or higher.Strong communication skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Fluency in English (Speaking, Listening, Writing, and Reading) 100% Englishspeaking environment.At least 6 months of experience in customer service or a relevant field (freshgraduates with strong communication skills and gaming knowledge areencouraged to apply).Passion for gaming and familiarity with gaming communities, platforms, andterminology is a plus.Benefits:Bonuses: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd,New Year's Day), performance bonuses, and birthday gifts.Full labor contract & social insurance benefits after the probation period.Annual leave: 12 days per year.
