Chubb Life] Director, Head of Distribution Training & Development

• Develop annual training priorities to align with agency growth plans and capability needs.
• Design a training roadmap that supports both partnership and agency expansion, productivity improvement, and leadership pipeline development.
• Ensure all training programs reinforce Chubb Life's value proposition and meet compliance standards.
• Represent the training function in senior leadership discussions.

• Collaborate with Sales Head, Sales Leaders and functional heads to identify capability gaps and align training strategies.
• Present training outcomes, improvement plans, and insights in monthly performance reviews.
• Use data-driven insights to adjust training interventions for greater impact.
• Oversee training governance and SOP standardization.

• Establish and update standardized training processes, materials, and evaluation methods.
• Ensure training content meets regulatory requirements and brand guidelines.
• Guide development of training manuals, digital learning assets, and onboarding frameworks.
• Collaborate with field leaders to drive training adoption and impact.

• Partner with Sales Heads and Regional Leaders to ensure high training participation and completion rates.
• Track and report key training KPIs such as attendance, completion, assessment scores, and post-training performance improvement.
• Facilitate feedback loops from the field to continuously refine content and delivery.
• Integrate field-based coaching/mentoring and development programs.

• Work with leaders to embed on-the-job coaching, role plays, and field observation as part of training follow-up.
• Support the development of leaders as trainers and mentors for their teams.
• Organize annual training-of-trainers sessions to strengthen facilitation skills in the field.
• Evaluate and continuously improve training effectiveness.

• Conduct post-training evaluations, capability assessments, and impact analysis.
• Recommend adjustments based on participant feedback, business outcomes, and emerging needs.
• Ensure learnings from training initiatives are shared across the agency.

• Minimum 8-10 years of relevant experience in sales training, leadership development, or L&D in an agency/distribution environment.
• Proven success in designing and delivering training for large-scale agency forces.
• Strong leadership, facilitation, and communication skills.
• Ability to serve multiple stakeholders and align training with business strategic objectives.
• Data-driven approach to measure and improve training impact.
• Proficiency in bilingual communication (Vietnamese & English).

Chubb