Operations Manager

• Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;
• Daily communication with the client to align expectations;
• Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department;
• Maintaining the internal moderation calendar for the relevant programs;
• Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard;
• Ensuring that the external moderation deadlines are met, and requisite material provided;
• Maintaining and evaluating assessment procedures including internal and external moderation;
• Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

• Salary: Negotiable;
• Attractive benefits, international, fun and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Chance to work closely with both experienced Vietnamese and foreign experts;
• Continuous and professional training to fully develop your potential;
• Flexible working hours, we work 40 hours per week (Monday-Friday);
• End-of-year bonus every year;
• Lunch allowance and free drinks (coffee, tea, etc);
• Health Insurance package;
• Social Insurance under Vietnam law;
• Annual health check, annual flu vaccination;
• Paid leave (12 days/year), sick leave and personal leave;
• Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games;
• In-house classes: Yoga and BJJ.

• Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);
• 1 - 2 years of working experience as an operations manager or equivalent role in a BPO (Business -Process Outsourcing) company. Team size: 80 - 100;
• Used to work in a BPO (Business Process Outsourcing) company is preferable;
• Have experience working with content management methods and tools;
• Experience with Google sheets/documents, have good ability to understand/ process data;
• Thrive in a fast-paced content moderation environment;
• Analytically-minded and detail-oriented;
• Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently;
• Are self-starters and have a high degree of personal responsibility;
• Demonstrate a positive, can-do, proactive attitude;
• Enjoy working and contributing as part of a team;
• Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Gear Inc