Head of HR services

• Company: Thientu BPO
• Location: 145B Nguyễn Đình Chính, Ho Chi Minh

• Lead and oversee Payroll and HR service operations for multinational clients, ensuring high-quality and timely service delivery
• Drive initiatives to expand service offerings and enhance capabilities in support of revenue growth and business objectives
• Plan and allocate resources effectively to meet operational demands and service level commitments
• Ensure full compliance with Vietnam Labor Code, Social Insurance, Personal Income Tax (PIT), and related regulations
• Identify, assess, and mitigate operational and compliance risks through robust review procedures, documentation control, and internal audits
• Oversee data confidentiality, system security, and adherence to internal compliance and governance standards
• Perform other payroll and compensation & benefits–related tasks as assigned by senior management

• Lead, supervise, mentor, and develop team members across all levels
• Conduct performance reviews and implement individual development and succession plans
• Provide technical expertise, coaching, and on-the-job training to strengthen team capability and service quality
• Foster a collaborative, efficient, and high-performing team culture

• Serve as the primary escalation point for key clients and complex payroll or C&B matters
• Build and maintain long-term client relationships through professionalism, responsiveness, and trusted advisory support
• Participate in client meetings, service reviews, and business discussions; recommend service enhancements and process improvements
• Support business development activities by providing subject-matter expertise for proposals and new client opportunities

• Lead initiatives to improve payroll systems, tools, and automation to enhance efficiency and accuracy
• Coordinate with external vendors and internal stakeholders to resolve system issues and implement enhancements

• 10–12 years of experience in Payroll and/or Compensation & Benefits, with at least 3–5 years in a managerial or leadership role
• Experience in a professional services firm, BPO, or outsourcing environment is highly preferred
• Strong leadership, people management, and coaching skills
• Excellent communication, client management, and stakeholder engagement abilities
• Professional working proficiency in English (spoken and written)

• Competitive salary and allowances
• 13th-month salary and annual performance bonus
• Full salary-based statutory insurance contributions (Social, Health, and Unemployment Insurance)
• Private health insurance
• 12 days of annual leave per year
• Professional training, leadership development programs, and opportunities to work with regional and global teams

Hegka