Junior IT Helpdesk

• Compiling a list of active vendors for the entire department's purchasing and support needs;
• Monitoring the life cycle of help desk tickets in order to keep it at or below SLA, identifying unused or underutilized hardware for either replacement or retirement and removing/adding IT resources where possible;
• Ensuring that there is a definitive standard for any and all DC computer hardware (PC, laptop, printer);
• Provide engineering design and support of our Cisco TCP/IP network Environment;
• Participate in project implementation of TCP/IP, LAN, WAN and other networking projects;
• Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects;
• Partner with Infrastructure Leads and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization;
• Define, document and adhere to technical and operational standards;
• Maintain detailed technical documentation;

• Any combination of education and or experience within IT field or related courses;
• Working knowledge of computer hardware, software and network operations and capabilities;
• Ability to detect, analyze and resolve computer hardware, software and network problems in a timely manner;
• Ability to provide clear and useful instruction and training;
• Must have an understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations);
• Ability to work on flexible working schedules.

• Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of Year Bonus) and annual performance review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
• Training and career development opportunities;
• Free game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

• 5 shifts per week amounting to 40 hours, arranged by the company;
• Able to work on weekends and public holidays (including New Year, Lunar New Year, Independence Day, etc.).

Gear Inc