Ocean Export Agent
- Hanoi
- Permanent
- Full-time
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Ensure documents are timely sent and shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing
- Interact with our customers in arranging their international shipments, meeting customer services standards.
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- University graduate, preferably with minimum 1 year in freight forwarding business.
- Good communication in English and Vietnamese
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word)
- typing skills and computer literacy
- Ocean Export Lead Agent, Supervisor and Manager
- Paid Vacation, Holiday
- Group Medical & Life & Accident Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- 14 days of annual leave per year