Air Export Agent

Hanoi
Permanent
Full-time

27 days ago
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Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionJob PurposeEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.Key Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system.
Track and Trace Air Export Files and reporting. Use Tree View on daily basis
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others.
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Meets company standards of 52 hours training per year per employee.
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

Minimum Education & College or University graduation or equivalent qualification
IATA Certification (preferred)
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills
Good Microsoft Office skills (Excel, Word etc.).
Fluent in English
6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information

Full time job contract
Competitive salary
Opportunity for promotion
Friendly atmosphere among team
Ability to develop
Professional Training Plan
Health insurance program
Professional of working environment
14 annual leave days per year

Expeditors