Senior Manager, Commercial Excellence

• Budget Management: Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Sales Force Diagnosis: Manage and conduct thorough sales force effectiveness diagnosis. Highlight critical sales force needs/requirements and recommend solutions
• Strategy Development: Develop, execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity
• Process Implementation: Develop and implement processes, tools and systems (e.g. customer relationship management, field force management system, etc.) to support sales activities
• CRM Management: Manage active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Reporting: Identify sales reporting requirements and provide reporting platforms/reports (e.g. dashboard reports, analytics solutions, etc.) that enable efficient access to sales information
• Continuous Improvement: Manage continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams
• Collaboration: Collaborate with sales teams to understand their needs and customize solutions that will increase their effectiveness
• Project Leadership: Lead SFE projects in collaboration with regional teams to continuously improve SFE activities and ensure alignment with regional strategies and goals.

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound knowledge in the general principles of sales; Familiarity with the sales environment is a must
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate strong communication and stakeholder management skills.
• Demonstrate project management skills
• Demonstrate fluency in English, both written and spoken

DKSH