Sales Operations Manager

Informa Markets

Quan 1, Ho Chi Minh City
Permanent
Full-time

20 days ago
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Company DescriptionInforma PLC is a leading international events, intelligence and scholarly research group.Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.Job DescriptionThe Sales Operations Manager will lead the Sales Operations team to provide support services focussed on structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. The team will be a key link between the Sales teams and the Asia CRM team and will work to support the Sales team to maximise the benefits of our CRM system, Salesforce.com.The Manager will lead, coach and manage performance of this team to deliver specialist services which drive greater sales productivity and efficiency across multiple Event/product teams.PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice, after sales service on exhibitor manual order forms.2. Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant3. Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals4. In the first instance, the capability is responsible for providing support focussed in eight main areas:

Sales Administration & Team Support
CRM / EMS support to sales teams
Reporting, Data Analysis & Investigation
Data Management & QA
Campaign Management
Testing & Improving Salesforce.com Development
Implementation of Online Exhibition Manual (OEM) platforms and backend support

5. Provide support to the sales leadership in defining sales strategies and campaigns by providing insight from sales performance data and facilitating the link to the CRM team to translate these campaigns into the systems6. Co-ordinate Sales Operations input to forecasting/budgeting processes working closely with Sales leadership and Finance7. Identify trends in performance / productivity of sales teams and facilitate the sharing of information and leveraging of good practice8. Drive quality and consistency across Sales Ops processes9. Working with Finance, Sales Leadership, and HR to provide assistance with Sales commission / incentive administration10. Adhere and commit to the Informa Markets Commitments and lead by example11. Perform additional duties as required.Qualifications

University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
Minimum 5 years’ experience in leading and managing Sales Operations teams
Strong organization, time management skills and ability to work with senior internal stakeholders
Experience of Sales data analysis, manipulation and reporting
Ability to proactively handle and respond to customer objections
Sales acumen with an eye for spotting trends to improve commercial effectiveness
Interest in the Events industry and Sales

Informa Markets