Job Posting End Date:Worker Type: Maximum Term/Fixed Term (Fixed Term)The Executive Support & Operations Lead is a people‑leading role responsible for maximising leadership effectiveness, operational discipline, and organisational rhythm.This role leads the Executive Assistant and two operations support colleagues, setting clear standards, building capability, and ensuring the leadership team is supported through high‑quality execution, coordination, and engagement.The role acts as the single point of accountability for executive operations, enabling leaders to focus on strategy while ensuring the engine underneath runs flawlessly.YOUR JOB RESPONSIBILITIES ​1. Leadership enablement & executive operationsEnable the General Director and Leadership Team to focus on strategic priorities by ensuring executive administration, coordination, and follow‑up are delivered to a consistently high standardTranslate leadership intent into clear actions, priorities, and rhythms across the support teamQuality‑assure executive materials, briefings, correspondence, and leadership forums2. People leadership & capability upliftLead, coach, and develop the EA and admin support team, setting clear expectations, ways of working, and quality standardsBuild a high‑performing support function, not a task‑based admin poolAllocate work effectively across the team, matching complexity to capabilityProvide regular feedback, coaching, and performance managementUplift capability in areas such as executive judgment, prioritisation, stakeholder management, and professionalism3. Enterprise coordination & operational rhythmOwn the operational cadence of the leadership team (key meetings, planning cycles, reviews, forums)Ensure dependencies across teams are identified, tracked, and resolvedProactively identify operational risks, bottlenecks, or misalignment and intervene earlyMaintain disciplined governance over documentation, records, and confidential information4. Engagement, events & strategic forumsPartner with EB&C to orchestrate high‑impact internal and external events, including:Strategy DaysTownhallsAMA sessionsPartner, regulator, and government meetingsEnsure forums are purpose‑led, well‑designed, and outcome‑focused — not just well organisedOversee end‑to‑end delivery across the team: agendas, materials, logistics, run‑of‑show, and follow‑up5. Stakeholder management & representationAct as a trusted interface between leadership, the support team, and senior internal and external stakeholdersManage complex relationships with diplomacy, discretion, and sound judgmentRepresent the centre with professionalism in high‑visibility settingsYOUR SKILLS & EXPERIENCEEssential experience5-8+ years’ experience in one or more of the following:Senior Executive Assistant / Lead EA role with people leadershipOperations Lead / Business Operations / Office of the ExecutiveDemonstrated experience leading and developing support teamsProven track record supporting C‑suite or GM‑level leaders in complex organisationsStrong experience orchestrating leadership forums and enterprise‑level eventsExperience operating in matrixed, regulated, or multinational environmentsWhat success looks likeLeadership time is protected and focused on the highest‑value workThe EA and admin team operate confidently, consistently, and independentlyStrategic forums are well‑run, purposeful, and aligned to strategyThe support function is viewed as a trusted enabler, not a bottleneckTHE BENEFITS AND PERKSWe appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.1. Generous compensation and benefit packageAttractive salary20-day paid annual leave and 7-day paid sick leave13th month salary and Annual Performance BonusPremium healthcare for yourself and family membersMonthly allowance for team activitiesPremium welcome kit and occasional gifts of appreciationExtra benefits on your work anniversary2. Exciting career and development opportunitiesLarge scale products with modern technologies in banking domainClear roadmap for career advancement in both technical and leadership pathwaysAccess to digital learning platform such as UdemyConsistent and high-quality leadership training through the Distinctive Leadership program (DLP)Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)Sponsored English course with native teachersOpportunity for training in Australia3. Professional and engaging working environmentHybrid working model and excellent work-life balanceState-of-the-art & modern Agile officeFood and beverages in the office pantryEmployee Assistance Program to improve your physical and mental healthAnnual team activities and company eventsA solid and talented team behind you – great people who love what they doA DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONEWe know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.CLOUD-FIRSTNAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!If this excites you, let's have a chat over a cup of coffee!It's more than just a career at NAB!We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.IT'S MORE THAN MONEYWe naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
