Engineering Manager, ServiceNow Platform

National Australia Bank View all jobs

Vietnam
Permanent
Full-time

9 hours ago

Job Posting End Date:Worker Type: Maximum Term/Fixed Term (Fixed Term)ABOUT THE JOB:

The Engineering Manager – Service NAB is accountable for the end‑to‑end reliability, security, delivery, and continuous improvement of the Service NAB platform.
Provides technical and people leadership to engineering teams responsible for both business‑as‑usual platform operations and strategic project delivery
Ensures Service NAB operates as a stable, scalable, and compliant enterprise platform
Aligned with NAB’s technology strategy, risk posture, and regulatory obligations.
Manage contracted and future value optimisation initiatives.
Support the HO SMP in all third-party management activities to deliver on initiatives and business outcomes.
Manage impacts to NAB from any service provider incidents.
Adherence to key third-party management related policies, and standards.

YOUR CAPABILITIESEssential Capabilities

ServiceNow platform operations and delivery knowledge.
Engineering standards, design quality, and guardrails.
Develop, maintain, and validate engineering standards, design patterns, and code-level standards.
Own adoption of standards across squads and ensure code quality, testing discipline, and adherence to development guardrails.
Support code in production, ensuring operational readiness, reliability, and continuous improvement.
Leverage cloud platforms, DevOps practices, and automation to improve speed, resilience, and efficiency.

Other Capabilities

Able to navigate a large complex organization, and build relationships with senior stakeholders
Change management, ability to co-ordinate change management resources and processes to maximise outcomes for all stakeholders and users.
Able to develop strategic relationships with industry peer groups (maintain current understanding of market supply) and with service providers for collaborative value driven results.

YOUR EXPERIENCES 

Background in ServiceNow necessary
Experience leading one or more engineering squads delivering production-grade services.
Experience driving adoption of software engineering standards and quality guardrails.
Experience supporting and improving production systems using DevOps and automation practices
Strong customer focus and outcome-driven mindset
Proven engineering delivery leadership across the software development lifecycle
Strong technical depth to guide engineering standards, quality, testing, and DevOps practices
Excellent communication, documentation, and stakeholder influencing skills
Ability to operate effectively within governance, risk, and compliance expectations

THE BENEFITS AND PERKSWe appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.1. Generous compensation and benefit packageAttractive salary20-day paid annual leave and 7-day paid sick leave13th month salary and Annual Performance BonusPremium healthcare for yourself and family membersMonthly allowance for team activitiesPremium welcome kit and occasional gifts of appreciationExtra benefits on your work anniversary2. Exciting career and development opportunitiesLarge scale products with modern technologies in banking domainClear roadmap for career advancement in both technical and leadership pathwaysAccess to digital learning platform such as UdemyConsistent and high-quality leadership training through the Distinctive Leadership program (DLP)Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)Sponsored English course with native teachersOpportunity for training in Australia3. Professional and engaging working environmentHybrid working model and excellent work-life balanceState-of-the-art & modern Agile officeFood and beverages in the office pantryEmployee Assistance Program to improve your physical and mental healthAnnual team activities and company eventsA solid and talented team behind you – great people who love what they doA DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONEWe know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.CLOUD-FIRSTNAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!If this excites you, let's have a chat over a cup of coffeeIt’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.It’s a good time to see what more you can find at NAB as aSenior Consultant, Performance and Insights - Workforce PlanningA diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.Please note unsolicited CVs from agencies will not be accepted.It's more than just a career at NAB!We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.IT'S MORE THAN MONEYWe naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

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