Operations Specialist

NodeFlair

  • Hanoi
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Our client is looking for a driven and detail-oriented Operations Specialist to play a key role in delivering exceptional services to their partners and customers. Your responsibilities include client relations and product operations.Client Relations - Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service. - Provide comprehensive support to their partners, from operational guidance to technical assistance, enhancing their understanding and execution of their lending operations.Product Operations - Handle borrowers' applications, including application processing, data management, reporting, and process enhancement to improve efficiency and customer experience.1. Requirements
  • Proficiency in English for business purposes
  • Tech-savvy: Comfortable with utilizing and adapting to new software tools; training provided upon joining
  • Attention to detail: Exceptional accuracy in data entry and application processing; comfortable handling large volumes of paperwork and documentation
  • Communication skills: Excellent verbal and written communication for both client-facing and internal interactions
  • Multitasking: Ability to manage multiple tasks simultaneously with high efficiency and organization
  • Customer-centric: Strong dedication to providing exceptional customer service and support
  • Adaptability: Flourishes with minimal guidance, proactive, and adept at handling uncertainty
  • Team player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams
  • Availability for late-hour collaboration with the UK team
  • Must be based in Hanoi, Vietnam
2. Benefits
  • Transparent salary structure and progression, with annual consideration for pay rise
  • Hybrid - 1 day per week in their Hanoi office
  • 20 days annual leave
  • 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
  • Courses and training opportunities to enhance your professional development within your role
  • An international working environment: Their employees come from around the world, collaborating and communicating in English as our primary language

NodeFlair

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